Shipping policy
Shipping Policy
This Shipping Policy describes how orders are processed, shipped, and delivered. By placing an order with us, you agree to the terms outlined below.
Processing Timeframe
We begin preparing your order as soon as it is received. Under normal circumstances, orders are packed and handed over to the carrier within 1–2 business days. Orders are not processed or shipped on weekends or public holidays.
At times of high demand—such as seasonal sales or holidays—processing may take longer than usual. Should your order experience a substantial delay, we will notify you by email. Any order placed after 5:00 PM local time will be treated as having been placed on the following business day.
Shipping Options & Delivery Windows
Shipping costs are determined by your delivery address and the service you choose, and the applicable amount is shown at checkout.
Standard Shipping: 3–5 business days
Express Shipping: 1–2 business days
International Shipping: 7–21 business days
Delivery windows are provided as estimates and are not guaranteed. On occasion, shipments may be delayed due to carrier complications, weather conditions, or other events outside our control.
Shipment Tracking
Once your order has been dispatched, a confirmation email will be sent to you containing your tracking number(s). Tracking information generally updates within 24–48 hours.
Should you not receive tracking details within 3 business days of placing your order, please contact us for assistance.
Shipping Within the Country
We deliver to all domestic addresses. We are currently unable to ship to P.O. boxes. If you use a P.O. box, kindly provide a physical street address at checkout.
Shipping to Other Countries
We currently ship to selected countries and regions. International orders may be subject to import duties, taxes, and customs fees charged by the destination country. Such charges are the recipient's responsibility and are not included in the order total or shipping cost. We have no control over these fees and cannot estimate their amount.
Customs regulations vary by country, so we recommend contacting your local customs office for further guidance.
Lost, Damaged, or Stolen Packages
We are not liable for products that are damaged or lost during transit. If your order arrives damaged, please file a claim with the shipping carrier. We recommend retaining all packaging materials and damaged items until the claim is resolved.
If your tracking information indicates delivery but you have not received your package, please contact the carrier directly to request an investigation.
Returns, Modifications & Cancellations
Please consult our Return Policy for details regarding returns, exchanges, and cancellations.
To modify or cancel an order, please contact us within 24 hours of purchase. Once an order has been shipped, modifications and cancellations are no longer possible.
Circumstances Beyond Our Control
All delivery timeframes are estimates and are not guaranteed. Orders may be delayed by events outside our control, including but not limited to severe weather, natural disasters, carrier disruptions, or peak holiday seasons.
Contact
If you have any questions regarding this Shipping Policy, please contact us using the information provided on our website.